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Return Policy

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Introduction

We aim to ensure your satisfaction with every purchase. If you are not fully satisfied with your order, this Return Policy outlines the process for returning items and obtaining refunds or exchanges.

Eligibility for Returns

  1. Timeframe: Returns must be initiated within 14 days of receiving your order.

  2. Condition: Items must be in their original condition, unused, undamaged, and in their original packaging.

  3. Non-Returnable Items: The following items cannot be returned:

    • Customized or personalized items.

    • Gift cards.

    • Items marked as final sale.

Return Process

  1. Contact Us: To initiate a return, email us at tanya.soly.art@gmail.com  with your order number, a description of the issue, and supporting photos (if applicable).

  2. Approval: Once your return request is approved, we will provide instructions for shipping the item back to us.

  3. Shipping: Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

Refunds

  1. Processing Time: Refunds will be processed within 7 business days of receiving the returned item.

  2. Method: Refunds will be issued to the original payment method. Please note that it may take additional time for the funds to appear in your account, depending on your payment provider.

  3. Deductions: If the item is not returned in its original condition, we may deduct an amount from your refund to cover the loss in value.

Damaged or Defective Items

  1. Inspection on Delivery: Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect.

  2. Resolution: We will work with you to resolve the issue, which may include a replacement, refund, or store credit.

Contact Us

If you have any questions or concerns about this Return Policy, please contact us:

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